Upay Forex
Introduction
AUSTRAC Remittance Dealer Number: IND100881091-001
Upay Forex (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services, visiting our website, or interacting with us, you consent to the collection, storage, use, and disclosure of your personal information as outlined in this Privacy Policy.
What is Personal Information?
Personal information is any information or opinion about an identified individual, or an individual who can be reasonably identified from the information. It includes information regardless of its accuracy or form.
What Personal Information Do We Collect?
We may collect and hold various types of personal information, including but not limited to:
• Your identity details (e.g., full name, date of birth, nationality, government-issued identification documents such as a passport or driver’s license).
• Contact details (e.g., phone number, email address, residential address).
• Financial details (e.g., bank account information, transaction history, source of funds).
• Information about your use of our products and services.
• Records of interactions with us (e.g., customer service inquiries, complaints).
• Technical information, including:
• Your IP address.
• Device type and browser used to access our website.
• Website usage data (e.g., pages visited, time spent on the site).
How Do We Collect Your Personal Information?
We collect your personal information directly from you when you:
• Register an account with us.
• Make transactions using our services.
• Communicate with us via phone, email, website, or in person.
• Provide information in response to compliance or legal requirements.
We may also collect information from third-party sources, such as:
• Public databases.
• Regulatory bodies.
• Credit reporting agencies.
• Business partners and service providers.
Why Do We Collect, Hold, and Use Your Personal Information?
We collect, store, and use your personal information to:
• Provide foreign exchange and remittance services.
• Process transactions and verify your identity.
• Comply with legal, regulatory, and anti-money laundering (AML) obligations.
• Prevent fraud and financial crimes.
• Respond to your inquiries and provide customer support.
• Improve our website, products, and services.
• Send you marketing materials (unless you opt out).
If you do not provide your personal information, we may not be able to offer you our services or comply with legal obligations.
How Do We Store and Protect Your Personal Information?
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:
• Secure computer systems and databases.
• Restricted access controls for employees and third-party providers.
• Encryption and security measures for data transmission.
• Regular reviews of our security practices.
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we will securely destroy or de-identify your information.
Who Do We Disclose Your Personal Information To?
We may disclose your personal information to:
• Government agencies and regulators, such as AUSTRAC, ASIC, or law enforcement authorities, where required by law.
• Third-party service providers that assist in delivering our services, such as payment processors and IT service providers.
• Business partners or affiliates (with your consent or where legally permitted).
• Credit reporting agencies or fraud prevention organisations.
If ownership of our business changes, we may transfer your personal information to the new owner.
Do We Disclose Personal Information to Overseas Recipients?
We may disclose your personal information to third-party service providers located outside Australia, when we transfer data overseas, we take steps to ensure that your information is protected in accordance with Australian privacy laws.
Marketing and Your Rights
We may use your personal information to send you promotional content about our services, special offers, or industry updates. If you do not wish to receive marketing communications, you can opt out by contacting us directly.
Access and Correction of Personal Information
You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below. We may need to verify your identity before granting access.
Complaints
If you have a complaint about how we handle your personal information, please contact us. We will investigate and respond to your concerns within a reasonable timeframe.
Contact Details
For any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Upay Forex
contact@upayforex.com.au
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
Last Updated: March 2025